Any exchange or return must be notified and taken care of within a time period of 14 days following the product(s) ordered.

It is the Customer's responsibility to check the condition of the Products and their conformity with his order at the time of their delivery. 

If the items delivered are not in conformity with his order or are damaged, the Customer shall report the delivery errors and/or non-conformity of the nature or quality of the products with regards to the specifications contained in his order, or the anomalies found. If the products need to be returned to BAURAIN SAS, a request for their return must be submitted to BAURAIN SAS within 7 days of the delivery. Any request not made within this period shall not be accepted. 

The Customer may exercise a right of withdrawal, without having to justify his decision, within a period of 14 (fourteen) days of receipt of the product(s) ordered. 

Excluding any tax and/or , the return costs shall be borne by BAURAIN SAS's

 It shall be the Customer's responsibility to ensure that he can provide proof of this return, which would mean that the Products must be returned by registered post or by any other means by which the date of receipt is clearly marked, given that the costs and risks of return shall be borne by the Customer.

The Customer shall notify BAURAIN SAS of his withdrawal decision through a clearly worded statement sent by email to . The Client can use the withdrawal form in the General Terms and Conditions of Online Sale at the bottom of the “Legal Notice” page.

In any case, only Products returned in their original packaging (packaging, accessories, notice, etc.), complete and undamaged, shall be taken back. Returned Products which are incomplete, damaged or in any other condition which would reasonably suggest that they have been used or worn, shall be neither refunded, nor exchanged and shall be returned to the Customer. 

Where applicable, the Customer shall be refunded for his entire order, within 14 days of receipt by BAURAIN SAS of all the Products returned by the Customer in accordance with the conditions set out above. The refund shall be made in the same way as the payment method chosen by the customer at the time of his initial order.

For more information and details, please read the "Legal Notice" page on